Privacy Policy
1. Introduction
IronNest Construction ("Company," "we," "us," or "our") operates the website ironnestco.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or contact us for contractor services.
By using our website or submitting an estimate request, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our website.
2. Information We Collect
2.1 Information You Provide
When you submit an estimate request, contact form, or phone inquiry, we collect:
- Full name
- Phone number
- Email address
- Project address or general location
- Project description, budget range, and timeline preferences
- Any other information you voluntarily provide
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, referring/exit pages, operating system, and date/time stamp. This information is used to understand how visitors interact with our website and to improve our services.
2.3 Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly if cookies are disabled.
3. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and inquiries
- Schedule site visits and deliver contractor services
- Send project-related communications, proposals, and invoices
- Improve our website, services, and customer experience
- Comply with legal obligations
- Protect against fraud and unauthorized use
We do not use your information for unsolicited marketing and do not sell your personal information to third parties.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- Service Providers: We may share information with third-party vendors who assist us in operating our website and conducting our business (e.g., email delivery, project management software such as Jobber). These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. Estimate inquiries that do not result in a project contract are typically retained for 24 months. Active client records are retained for a minimum of seven (7) years as required by California contractor regulations.
6. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
7. Your California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect about you
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at info@ironnestco.com or call (415) 770-4977.
8. Third-Party Links
Our website may contain links to third-party websites including Google, Yelp, and Jobber. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
IronNest Construction2180 Harvard St STE 147
Sacramento, CA 95815
Email: info@ironnestco.com
Phone: (415) 770-4977